Returns & Exchanges

We hope you’re thrilled with your Adrienne Landau purchase! But if it’s not quite right, you can return any new, unused, and unaltered merchandise within 30 days of the original purchase date.

A $9.95 shipping and processing fee will be deducted from your refund for all returns.

*Items marked Final Sale are not eligible for a return.

FAQs

How do I return my order?

Start your return in our Returns Center HERE.

Please email our customer service team with any questions at customerservice@adriennelandau.com with your order information. The team will promptly return your email Monday- Friday from 9am-5pm EST.

Do you offer exchanges?

Please return the item(s) you no longer want and repurchase the replacement. Our Customer Service team will ensure to process your refund within 10 days of the returned item arriving in our Warehouse.

Do you offer price adjustments or price match?

Price Adjustments will be honored within 7 days of purchase. Please email our customer service team at CustomerService@AdrienneLandau.Com with your order number and they will process Monday-Friday between 9am-5pm EST.

Price Match We are unable to Price Match at this time.

Which items cannot be returned?

Items must be in original condition, with tags attached and no signs of damage or wear.

Items marked as "Final Sale" are non-returnable and ineligible for refunds, exchanges, or store credits. You can locate this important detail emphasized on both the product page and your order confirmation email.

How long does it take to process my refund?

Please allow up to 10 business days from the date your return is received at our warehouse for processing and inspection. Once your return has been processed, you will receive an automated email confirming that your refund has been issued to your original method of payment.

If more than 10 business days have passed since your return was delivered to our warehouse, please contact our Customer Service team for assistance atCustomerService@AdrienneLandau.Com.

What if my order arrives with damage?

Adrienne Landau places immense value on providing top-tier design and craftsmanship. Before being shipped, each of our products undergoes meticulous quality inspection.

Kindly note that damages due to regular wear and tear are not classified as damaged goods.

We urge you to thoroughly examine your order upon arrival and if the item is found to be damaged or incorrect, promptly email our Customer Service team at CustomerService@AdrienneLandau.Com.