Returns & Exchanges

If you don't love your purchase, you can request a return within 30 days of shipping for a refund back to your original form of payment- minus a $9.95 restocking fee. Items must be in original condition, with tags attached and no signs of damage or wear. Original shipping costs are not included in refund. Items marked Final Sale are not eligible for a return.

FAQs

How do I return my order?

Start your return in our Returns Center HERE.

Please email our customer service team with any questions at customerservice@adriennelandau.com with your order information. The team will promptly return your email Monday- Friday from 9am-5pm EST.

Do you offer exchanges?

Please process return for the item you no longer want and purchase the replacement. Our Customer Service team will ensure to process your refund within 10 days of the returned item arriving in our Warehouse.

Do you offer price adjustments or price match?

Price Adjustments will be honored within 7 days of purchase. Please email our customer service team at CustomerService@AdrienneLandau.Com with your order number and they will process Monday-Friday between 9am-5pm EST.

Price Match We are unable to Price Match at this time.

Which items cannot be returned?

Items must be in original condition, with tags attached and no signs of damage or wear.

Items marked as "Final Sale" are non-returnable and ineligible for refunds, exchanges, or store credits. You can locate this important detail emphasized on both the product page and your order confirmation email.

How long does it take to process my refund?

Up to 10 business days for returns to be processed and checked back into our warehouse once the package is received. Once your return is processed, you will receive an automated email notification that a refund has been issued back to your original method of payment. If 10 days have passed since your return package's delivery at our warehouse, and you would like further assistance, please reach out to our Customer Service team atCustomerService@AdrienneLandau.Com.

What if my order arrives with damage?

Adrienne Landau places immense value on providing top-tier design and craftsmanship. Before being shipped, each of our products undergoes meticulous quality inspection.

Kindly note that damages due to regular wear and tear are not classified as damaged goods.

We urge you to thoroughly examine your order upon arrival and if the item is found to be damaged or incorrect, promptly email our Customer Service team at CustomerService@AdrienneLandau.Com.